Order & After-Service Process
From the moment your order is placed to long-term technical support — here is exactly what to expect at every step of your journey with Fotromed.
تأكيد الطلب
يوم 1 — Within 24 ساعات
Once your inquiry is finalized, our team issues a Pro-Forma Invoice and begins processing your order. We verify all specifications — model, إعدادات, مُكَمِّلات, and destination — before moving forward.
إنتاج & Shipping Arrangement
3–15 Business Days After Deposit
Your device is assembled, tested, and packaged under our quality control standards. We select the most suitable freight method based on your location and urgency, then send you full shipping documentation.
Goods Receiving & Inspection
Upon Delivery — Action Required Within 48 ساعات
When your shipment arrives, please follow the steps below carefully. Proper receiving procedure protects your rights and ensures any shipping damage can be resolved quickly under warranty.
تمرين & الدعم الفني
Ongoing — Throughout Warranty Period
After your device arrives, our team will schedule a live online training session to walk you and your staff through operation, بروتوكولات العلاج, وإجراءات السلامة. Ongoing support remains available throughout your warranty period.
Delivery Claim Policy: A clear unboxing video and photos are required to process any shipping damage claim. Please retain all packaging until the device is confirmed working. You can track your shipment anytime via 17TRACK.
