Order & After-Service Process
From the moment your order is placed to long-term technical support — here is exactly what to expect at every step of your journey with Fotromed.
Order Confirmation
Day 1 — Within 24 Hours
Once your inquiry is finalized, our team issues a Pro-Forma Invoice and begins processing your order. We verify all specifications — model, configuration, accessories, and destination — before moving forward.
Production & Shipping Arrangement
3–15 Business Days After Deposit
Your device is assembled, tested, and packaged under our quality control standards. We select the most suitable freight method based on your location and urgency, then send you full shipping documentation.
Goods Receiving & Inspection
Upon Delivery — Action Required Within 48 Hours
When your shipment arrives, please follow the steps below carefully. Proper receiving procedure protects your rights and ensures any shipping damage can be resolved quickly under warranty.
Training & Technical Support
Ongoing — Throughout Warranty Period
After your device arrives, our team will schedule a live online training session to walk you and your staff through operation, treatment protocols, and safety procedures. Ongoing support remains available throughout your warranty period.
Delivery Claim Policy: A clear unboxing video and photos are required to process any shipping damage claim. Please retain all packaging until the device is confirmed working. You can track your shipment anytime via 17TRACK.
