Política de garantía
Explore toda la política de garantía de Fotromed.
Protecting your investment with reliable service.
Fotromed Warranty & Protection Policy
En Fotromed, we believe that choosing professional medical aesthetic and wellness equipment is not only a financial investment but also a commitment to your clients’ trust and your business growth. To safeguard that investment, Fotromed provides one of the most reliable warranty and support systems in the industry.
Our Warranty & Protection Policy is designed to:
Guarantee the longevity and performance of your equipment.
Minimize downtime and financial risk.
Oferta continuous partnership through training, apoyo técnico, and lifetime maintenance.
1. Cobertura de garantía
1.1 Warranty Term
1-Year Free Warranty on all devices.
Certain models qualify for 2-Year Warranty (confirm with your consultant).
Lifetime Maintenance Support for all Fotromed clients.
1.2 What’s Included
During the free warranty period, Fotromed provides:
Remote Troubleshooting & Guidance
Step-by-step support via email, video, or Zoom.
Engineer-led diagnosis with clear documentation.
Free Spare Parts
Any parts required to solve a technical issue will be supplied free of charge.
Shipping of small spare parts may be covered within the first year.
Product Replacement
If a major defect cannot be resolved by repair, Fotromed will provide a brand-new replacement device.
Buyer is responsible for freight costs, including import/export taxes and customs clearance fees.
2. Exclusions from Warranty
The Warranty does not apply in the following cases:
Misuse or Negligence
Damage caused by improper operation, unauthorized repairs, or failure to follow the user manual.
Lack of Maintenance
Not cleaning filters, using unapproved liquids, or failing to follow care instructions.
Consumibles
Items such as tips, cartuchos, gels, líquidos, and filters are not covered.
Cosmetic Wear
Scratches, dents, or minor appearance issues that do not affect machine performance.
Accidents & External Causes
Dropping, power surges, fire, flood, earthquake, or other natural disasters.
Revenue Loss
Fotromed is not responsible for business downtime during repairs or replacements.
3. Shipping Damage Protection Guarantee (7 Days)
To ensure machines arrive safely, Fotromed provides a 7-Day Damage Protection Guarantee.
3.1 Requirements
Unboxing Video:
Must record the entire process from delivery to full unpacking.
Show shipping label, all sides of the package, and full unsealing.
Machine must be inspected from all angles on video.
Video must be continuous (no cuts, no re-packing).
Report Timeline:
Any damage or wrong item must be reported within 7 calendar days of delivery.
Report must include video evidence and be sent in writing (correo electrónico).
Assessment Process:
Fotromed Technical Team reviews evidence.
Video call may be requested to confirm damage.
If confirmed, Fotromed provides a free replacement machine.
3.2 Exceptions
The Damage Protection Guarantee does not cover:
Damage caused during unpacking (scratches from floor, sharp tools, etc.).
Claims without valid unboxing video.
Cosmetic-only damage or packaging damage.
Reports made after 7 días.
Buyer dissatisfaction with treatment results (not damage-related).
4. Customer Responsibilities
To keep your warranty valid, you must:
Follow all usage, seguridad, and maintenance instructions.
Use only authorized consumables and accessories.
Provide photo/video evidence when reporting an issue.
Participate in scheduled video calls for technical checks if requested.
Avoid unauthorized modifications or self-repairs.
5. Additional Services
Capacitación & Manuals
Comprehensive user manuals provided for every device.
Online training included.
On-site training available on request (buyer covers travel costs).
After-Warranty Support
Lifetime online maintenance guidance.
Replacement parts available at cost price.
Buyer covers shipping after warranty.
Apoyo comercial
Marketing assistance, Protocolos de tratamiento, and clinic training resources.
6. Support After the Warranty
Even beyond the warranty period, Fotromed remains your partner:
Continuous technical guidance.
Affordable spare parts and accessories.
Optional extended warranty plans.
Priority support for returning customers.
- Continuous marketing support.
7. Why Choose Fotromed Warranty?
Claro & Transparent – Well-defined terms with no hidden clauses.
Fast Response – Technical support within 24–48 hours.
Business Protection – Free parts during the first year; lifetime support after.
Global Trust – Clients in over 30 countries rely on Fotromed equipment.
Long-Term Partnership – Training, service, and support that grow with your business.
