{"id":7838,"date":"2025-02-10T23:00:05","date_gmt":"2025-02-10T15:00:05","guid":{"rendered":"https:\/\/fotromed.com\/?page_id=7838"},"modified":"2026-05-28T17:53:40","modified_gmt":"2026-05-28T09:53:40","slug":"after-service","status":"publish","type":"page","link":"https:\/\/fotromed.com\/id\/after-service\/","title":{"rendered":"After Service"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7838\" class=\"elementor elementor-7838\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89d9753 e-flex e-con-boxed e-con e-parent\" data-id=\"89d9753\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7d114b elementor-widget elementor-widget-image\" data-id=\"c7d114b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1600\" height=\"900\" src=\"https:\/\/fotromed.com\/wp-content\/uploads\/2026\/05\/order_after_service_process_16x9_under80kb.jpg\" class=\"attachment-full size-full wp-image-10619\" alt=\"order_after_service_process\" srcset=\"https:\/\/fotromed.com\/wp-content\/uploads\/2026\/05\/order_after_service_process_16x9_under80kb.jpg 1600w, https:\/\/fotromed.com\/wp-content\/uploads\/2026\/05\/order_after_service_process_16x9_under80kb-300x169.jpg 300w, https:\/\/fotromed.com\/wp-content\/uploads\/2026\/05\/order_after_service_process_16x9_under80kb-1024x576.jpg 1024w, https:\/\/fotromed.com\/wp-content\/uploads\/2026\/05\/order_after_service_process_16x9_under80kb-768x432.jpg 768w, https:\/\/fotromed.com\/wp-content\/uploads\/2026\/05\/order_after_service_process_16x9_under80kb-1536x864.jpg 1536w, https:\/\/fotromed.com\/wp-content\/uploads\/2026\/05\/order_after_service_process_16x9_under80kb-600x338.jpg 600w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d74f7ee e-flex e-con-boxed e-con e-parent\" data-id=\"d74f7ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e16780c elementor-widget elementor-widget-html\" data-id=\"e16780c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n.ftm-process {\r\n  font-family: 'Outfit', sans-serif;\r\n  padding: 70px 20px;\r\n  max-width: 860px;\r\n  margin: 0 auto;\r\n  box-sizing: border-box;\r\n}\r\n.ftm-process *, .ftm-process *::before, .ftm-process *::after {\r\n  box-sizing: 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background: #eef7ff;\r\n  border: 1px solid #c4e4ff;\r\n  border-radius: 7px;\r\n  padding: 5px 13px;\r\n}\r\n.ftm-badge-warn {\r\n  color: #a05c00;\r\n  background: #fff8ec;\r\n  border-color: #ffd980;\r\n}\r\n.ftm-badge-green {\r\n  color: #1a7a40;\r\n  background: #edfaf3;\r\n  border-color: #9de4bf;\r\n}\r\n.ftm-note {\r\n  margin-top: 48px;\r\n  padding: 22px 26px;\r\n  background: #f0f9ff;\r\n  border-left: 4px solid #0BA1FF;\r\n  border-radius: 0 12px 12px 0;\r\n  display: flex;\r\n  align-items: flex-start;\r\n  gap: 16px;\r\n}\r\n.ftm-note svg {\r\n  width: 22px;\r\n  height: 22px;\r\n  stroke: #0BA1FF;\r\n  fill: none;\r\n  stroke-width: 1.75;\r\n  stroke-linecap: round;\r\n  stroke-linejoin: round;\r\n  flex-shrink: 0;\r\n  margin-top: 2px;\r\n}\r\n.ftm-note p {\r\n  margin: 0;\r\n  font-size: 15px;\r\n  color: #2A4150;\r\n  line-height: 1.7;\r\n}\r\n.ftm-note strong { font-weight: 700; color: #0090e8; }\r\n.ftm-note a { color: #0BA1FF; font-weight: 600; text-decoration: none; }\r\n.ftm-note a:hover { text-decoration: underline; }\r\n\r\n@media (max-width: 640px) {\r\n  .ftm-section-title { font-size: 26px; }\r\n  .ftm-section-desc { font-size: 15px; margin-bottom: 44px; }\r\n  .ftm-timeline::before { left: 27px; }\r\n  .ftm-circle { width: 56px; height: 56px; font-size: 18px; }\r\n  .ftm-card { padding: 20px 18px 22px; }\r\n  .ftm-card-title { font-size: 17px; }\r\n  .ftm-card-body { font-size: 14px; }\r\n  .ftm-card-items { grid-template-columns: 1fr; }\r\n  .ftm-item { font-size: 14px; }\r\n  .ftm-row { gap: 16px; }\r\n}\r\n<\/style>\r\n\r\n<div class=\"ftm-process\">\r\n\r\n  <h2 class=\"ftm-section-title\">Order &amp; After-Service Process<\/h2>\r\n  <p class=\"ftm-section-desc\">From the moment your order is placed to long-term technical support \u2014 here is exactly what to expect at every step of your journey with Fotromed.<\/p>\r\n\r\n  <div class=\"ftm-timeline\">\r\n\r\n    <!-- Step 01 -->\r\n    <div class=\"ftm-row\">\r\n      <div class=\"ftm-left\">\r\n        <div class=\"ftm-circle\">01<\/div>\r\n      <\/div>\r\n      <div class=\"ftm-card\">\r\n        <div class=\"ftm-card-head\">\r\n          <div class=\"ftm-card-icon\" aria-hidden=\"true\">\r\n            <svg viewbox=\"0 0 24 24\"><path d=\"M9 12l2 2 4-4\"\/><rect x=\"3\" y=\"4\" width=\"18\" height=\"16\" rx=\"2\"\/><path d=\"M3 9h18\"\/><\/svg>\r\n          <\/div>\r\n          <div>\r\n            <p class=\"ftm-card-title\">Order Confirmation<\/p>\r\n            <p class=\"ftm-card-time\">Day 1 \u2014 Within 24 Hours<\/p>\r\n          <\/div>\r\n        <\/div>\r\n        <p class=\"ftm-card-body\">Once your inquiry is finalized, our team issues a Pro-Forma Invoice and begins processing your order. We verify all specifications \u2014 model, configuration, accessories, and destination \u2014 before moving forward.<\/p>\r\n        <div class=\"ftm-card-items\">\r\n          <div class=\"ftm-item\"><div class=\"ftm-item-dot\"><\/div><span>Pro-Forma Invoice issued within 24 hours<\/span><\/div>\r\n          <div class=\"ftm-item\"><div class=\"ftm-item-dot\"><\/div><span>Deposit confirmed and receipt provided<\/span><\/div>\r\n          <div class=\"ftm-item\"><div class=\"ftm-item-dot\"><\/div><span>Device specs and accessories verified<\/span><\/div>\r\n          <div class=\"ftm-item\"><div class=\"ftm-item-dot\"><\/div><span>Dedicated sales contact assigned<\/span><\/div>\r\n        <\/div>\r\n        <div class=\"ftm-badges\">\r\n          <span class=\"ftm-badge\">Response within 24 hrs<\/span>\r\n          <span class=\"ftm-badge\">Secure payment accepted<\/span>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- Step 02 -->\r\n    <div class=\"ftm-row\">\r\n      <div class=\"ftm-left\">\r\n        <div class=\"ftm-circle\">02<\/div>\r\n      <\/div>\r\n      <div class=\"ftm-card\">\r\n        <div class=\"ftm-card-head\">\r\n          <div class=\"ftm-card-icon\" aria-hidden=\"true\">\r\n            <svg viewbox=\"0 0 24 24\"><rect x=\"1\" y=\"3\" width=\"15\" height=\"13\" rx=\"1\"\/><path d=\"M16 8h4l3 3v5h-7V8z\"\/><circle cx=\"5.5\" cy=\"18.5\" r=\"2.5\"\/><circle cx=\"18.5\" cy=\"18.5\" r=\"2.5\"\/><\/svg>\r\n          <\/div>\r\n          <div>\r\n            <p class=\"ftm-card-title\">Production &amp; Shipping Arrangement<\/p>\r\n            <p class=\"ftm-card-time\">3\u201315 Business Days After Deposit<\/p>\r\n          <\/div>\r\n        <\/div>\r\n        <p class=\"ftm-card-body\">Your device is assembled, tested, and packaged under our quality control standards. We select the most suitable freight method based on your location and urgency, then send you full shipping documentation.<\/p>\r\n        <div class=\"ftm-card-items\">\r\n          <div class=\"ftm-item\"><div class=\"ftm-item-dot\"><\/div><span>Device assembled and fully QC-tested<\/span><\/div>\r\n          <div class=\"ftm-item\"><div class=\"ftm-item-dot\"><\/div><span>Pre-shipment photos and video shared<\/span><\/div>\r\n          <div class=\"ftm-item\"><div class=\"ftm-item-dot\"><\/div><span>Freight arranged via DHL or sea<\/span><\/div>\r\n          <div class=\"ftm-item\"><div class=\"ftm-item-dot\"><\/div><span>Tracking number sent after handover<\/span><\/div>\r\n        <\/div>\r\n        <div class=\"ftm-badges\">\r\n          <span class=\"ftm-badge\">QC report included<\/span>\r\n          <span class=\"ftm-badge\">Worldwide shipping<\/span>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- Step 03 -->\r\n    <div class=\"ftm-row\">\r\n      <div class=\"ftm-left\">\r\n        <div class=\"ftm-circle\">03<\/div>\r\n      <\/div>\r\n      <div class=\"ftm-card\">\r\n        <div class=\"ftm-card-head\">\r\n          <div class=\"ftm-card-icon\" aria-hidden=\"true\">\r\n            <svg viewbox=\"0 0 24 24\"><path d=\"M5 12H3l9-9 9 9h-2\"\/><path d=\"M5 12v7a2 2 0 0 0 2 2h10a2 2 0 0 0 2-2v-7\"\/><path d=\"M10 22v-6a1 1 0 0 1 1-1h2a1 1 0 0 1 1 1v6\"\/><\/svg>\r\n          <\/div>\r\n          <div>\r\n            <p class=\"ftm-card-title\">Goods Receiving &amp; Inspection<\/p>\r\n            <p class=\"ftm-card-time\">Upon Delivery \u2014 Action Required Within 48 Hours<\/p>\r\n          <\/div>\r\n        <\/div>\r\n        <p class=\"ftm-card-body\">When your shipment arrives, please follow the steps below carefully. Proper receiving procedure protects your rights and ensures any shipping damage can be resolved quickly under warranty.<\/p>\r\n        <div class=\"ftm-card-items\">\r\n          <div class=\"ftm-item\"><div class=\"ftm-item-dot\"><\/div><span>Inspect packaging before signing receipt<\/span><\/div>\r\n          <div class=\"ftm-item\"><div class=\"ftm-item-dot\"><\/div><span>Record full unboxing video immediately<\/span><\/div>\r\n          <div class=\"ftm-item\"><div class=\"ftm-item-dot\"><\/div><span>Photograph device and all accessories<\/span><\/div>\r\n          <div class=\"ftm-item\"><div class=\"ftm-item-dot\"><\/div><span>Report any issues within 48 hours<\/span><\/div>\r\n        <\/div>\r\n        <div class=\"ftm-badges\">\r\n          <span class=\"ftm-badge ftm-badge-warn\">\u26a0 Unboxing video required for claims<\/span>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- Step 04 -->\r\n    <div class=\"ftm-row\">\r\n      <div class=\"ftm-left\">\r\n        <div class=\"ftm-circle\">04<\/div>\r\n      <\/div>\r\n      <div class=\"ftm-card\">\r\n        <div class=\"ftm-card-head\">\r\n          <div class=\"ftm-card-icon\" aria-hidden=\"true\">\r\n            <svg viewbox=\"0 0 24 24\"><path d=\"M2 3h6a4 4 0 0 1 4 4v14a3 3 0 0 0-3-3H2z\"\/><path d=\"M22 3h-6a4 4 0 0 0-4 4v14a3 3 0 0 1 3-3h7z\"\/><\/svg>\r\n          <\/div>\r\n          <div>\r\n            <p class=\"ftm-card-title\">Training &amp; Technical Support<\/p>\r\n            <p class=\"ftm-card-time\">Ongoing \u2014 Throughout Warranty Period<\/p>\r\n          <\/div>\r\n        <\/div>\r\n        <p class=\"ftm-card-body\">After your device arrives, our team will schedule a live online training session to walk you and your staff through operation, treatment protocols, and safety procedures. Ongoing support remains available throughout your warranty period.<\/p>\r\n        <div class=\"ftm-card-items\">\r\n          <div class=\"ftm-item\"><div class=\"ftm-item-dot\"><\/div><span>Live online training session arranged<\/span><\/div>\r\n          <div class=\"ftm-item\"><div class=\"ftm-item-dot\"><\/div><span>Operation manual and protocols provided<\/span><\/div>\r\n          <div class=\"ftm-item\"><div class=\"ftm-item-dot\"><\/div><span>Marketing materials and videos included<\/span><\/div>\r\n          <div class=\"ftm-item\"><div class=\"ftm-item-dot\"><\/div><span>WhatsApp and email support ongoing<\/span><\/div>\r\n        <\/div>\r\n        <div class=\"ftm-badges\">\r\n          <span class=\"ftm-badge ftm-badge-green\">\u2713 1\u20132 year warranty included<\/span>\r\n          <span class=\"ftm-badge ftm-badge-green\">\u2713 Lifetime after-sales support<\/span>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n  <div class=\"ftm-note\">\r\n    <svg viewbox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4\"\/><path d=\"M12 16h.01\"\/><\/svg>\r\n    <p><strong>Delivery Claim Policy:<\/strong> A clear unboxing video and photos are required to process any shipping damage claim. Please retain all packaging until the device is confirmed working. You can track your shipment anytime via <a href=\"https:\/\/www.17track.net\/en\" target=\"_blank\" rel=\"noopener noreferrer\">17TRACK<\/a>.<\/p>\r\n  <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11db48a e-flex e-con-boxed e-con e-parent\" data-id=\"11db48a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eec24b6 elementor-widget elementor-widget-heading\" data-id=\"eec24b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Live Online Training &amp; Technical Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f8df8b elementor-widget elementor-widget-gallery\" data-id=\"4f8df8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;gallery_layout&quot;:&quot;justified&quot;,&quot;ideal_row_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:178,&quot;sizes&quot;:[]},&quot;lazyload&quot;:&quot;yes&quot;,&quot;ideal_row_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:150,&quot;sizes&quot;:[]},&quot;ideal_row_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:150,&quot;sizes&quot;:[]},&quot;gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;overlay_background&quot;:&quot;yes&quot;,&quot;content_hover_animation&quot;:&quot;fade-in&quot;}\" data-widget_type=\"gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-gallery__container\">\n\t\t\t\t\t\t\t<div class=\"e-gallery-item elementor-gallery-item elementor-animated-content\">\n\t\t\t\t\t<div class=\"e-gallery-image elementor-gallery-item__image\" data-thumbnail=\"https:\/\/fotromed.com\/wp-content\/uploads\/2026\/05\/customer-1-on-1-video-traning-feedback2-300x300.webp\" data-width=\"300\" data-height=\"300\" aria-label=\"customer 1-on-1 video traning feedback2\" role=\"img\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-gallery-item__overlay\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"e-gallery-item elementor-gallery-item elementor-animated-content\">\n\t\t\t\t\t<div class=\"e-gallery-image elementor-gallery-item__image\" data-thumbnail=\"https:\/\/fotromed.com\/wp-content\/uploads\/2026\/05\/customer-1-on-1-video-traning-feedback6-300x300.webp\" data-width=\"300\" data-height=\"300\" aria-label=\"customer 1-on-1 video traning feedback6\" role=\"img\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-gallery-item__overlay\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"e-gallery-item elementor-gallery-item elementor-animated-content\">\n\t\t\t\t\t<div class=\"e-gallery-image elementor-gallery-item__image\" data-thumbnail=\"https:\/\/fotromed.com\/wp-content\/uploads\/2026\/05\/customer-1-on-1-video-traning-feedback5-300x300.webp\" data-width=\"300\" data-height=\"300\" aria-label=\"customer 1-on-1 video traning feedback5\" role=\"img\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-gallery-item__overlay\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"e-gallery-item elementor-gallery-item elementor-animated-content\">\n\t\t\t\t\t<div class=\"e-gallery-image elementor-gallery-item__image\" data-thumbnail=\"https:\/\/fotromed.com\/wp-content\/uploads\/2026\/05\/customer-1-on-1-video-traning-feedback4-300x300.webp\" data-width=\"300\" data-height=\"300\" aria-label=\"customer 1-on-1 video traning feedback4\" role=\"img\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-gallery-item__overlay\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"e-gallery-item elementor-gallery-item elementor-animated-content\">\n\t\t\t\t\t<div class=\"e-gallery-image elementor-gallery-item__image\" data-thumbnail=\"https:\/\/fotromed.com\/wp-content\/uploads\/2026\/05\/customer-1-on-1-video-traning-feedback3-300x300.webp\" data-width=\"300\" data-height=\"300\" aria-label=\"customer 1-on-1 video traning feedback3\" role=\"img\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-gallery-item__overlay\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"e-gallery-item elementor-gallery-item elementor-animated-content\">\n\t\t\t\t\t<div class=\"e-gallery-image elementor-gallery-item__image\" data-thumbnail=\"https:\/\/fotromed.com\/wp-content\/uploads\/2026\/05\/customer-1-on-1-video-traning-feedback-300x300.webp\" data-width=\"300\" data-height=\"300\" aria-label=\"customer 1-on-1 video traning feedback\" role=\"img\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-gallery-item__overlay\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Order &amp; After-Service Process From the moment your order is placed to long-term technical support \u2014 here is exactly what to expect at every step of your journey with Fotromed. 01 Order Confirmation Day 1 \u2014 Within 24 Hours Once your inquiry is finalized, our team issues a Pro-Forma Invoice and begins processing your order. [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"two_page_speed":[],"footnotes":""},"class_list":["post-7838","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/fotromed.com\/id\/wp-json\/wp\/v2\/pages\/7838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fotromed.com\/id\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fotromed.com\/id\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fotromed.com\/id\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/fotromed.com\/id\/wp-json\/wp\/v2\/comments?post=7838"}],"version-history":[{"count":0,"href":"https:\/\/fotromed.com\/id\/wp-json\/wp\/v2\/pages\/7838\/revisions"}],"wp:attachment":[{"href":"https:\/\/fotromed.com\/id\/wp-json\/wp\/v2\/media?parent=7838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}