Warranty Policy

Q1: What is the warranty coverage for Fotromed devices?

All Fotromed devices come with a 12-month warranty.

• Free troubleshooting and accessory replacements during the warranty period.
• Machine replacement if issues cannot be resolved remotely or onsite.

Q2: Does Fotromed offer support after the warranty period?

Yes, we providelifetime service support to ensure your device continues to perform optimally even after the warranty expires.

 

Q3: What post-order support is included?

• Marketing materials like flyers, pictures, and videos to promote your business.
• Comprehensive training and ongoing customer support.
• Access to advanced operational guides and updates.
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Q4: How fast can I expect support in case of issues?

We offer24/7 online customer and technical support, with guaranteed solutions provided within 12 hours.

 

Q5: How does Fotromed ensure product quality?

• Each device is built with high-quality components and undergoes rigorous testing before shipment.
• Our quality assurance processes minimize malfunctions and ensure long-lasting performance.