What types of spare parts and consumables does Fotromed Technology offer?
Fotromed Technology offers a wide range of spare parts and consumables for medical aesthetic devices, including handpieces, filters, laser cartridges, cooling gels, and replacement lamps. These parts ensure optimal performance and longevity of our devices.
How do I order spare parts and consumables from Fotromed Technology?
You can order spare parts and consumables directly from our website or by contacting our customer service team. Visit our "Order Spare Parts" section, select the required items, and proceed to checkout. For assistance, email us at info@fotromed.com or call us at +8618701341926.
Are Fotromed spare parts and consumables compatible with other brands?
Fotromed spare parts and consumables are specifically designed for our medical aesthetic devices. We do not guarantee compatibility with other brands, and using non-Fotromed parts may void your device’s warranty.
How often should I replace consumables for my Fotromed device?
The replacement frequency for consumables depends on the usage and type of device. Generally, cooling gels and laser cartridges should be replaced after a certain number of treatments or as specified in the device manual. For specific recommendations, refer to your product’s user manual or contact our support team.
Can I perform the replacement of spare parts myself, or do I need professional assistance?
Some spare parts can be replaced by the user following the instructions in the user manual. However, for more complex parts, we recommend professional assistance to ensure proper installation and avoid damaging the device. Contact our technical support team for guidance.
What should I do if I cannot find the spare part or consumable I need on the website?
If you cannot find the specific spare part or consumable you need, please contact our customer service team. We may have additional inventory not listed online or can assist in special orders.
Do Fotromed spare parts and consumables come with a warranty?
Yes, all Fotromed spare parts and consumables come with a warranty. The warranty period varies depending on the item. For detailed warranty information, please refer to the warranty section on our website or contact our customer service.
How can I ensure I am purchasing genuine Fotromed spare parts and consumables?
To ensure you are purchasing genuine Fotromed spare parts and consumables, always buy directly from our official website or authorized distributors. Check for our official logo and product seals.
What payment methods does Fotromed Technology accept for spare parts and consumables?
We accept various payment methods, including credit cards, bank transfers, and PayPal. For more details, visit our payment options page during checkout.
How long does it take to receive spare parts and consumables after placing an order?
Delivery times vary depending on your location and the availability of the items. Generally, orders are processed within 1-3 business days, and shipping can take 5-10 business days. You will receive a tracking number once your order is shipped.
What should I do if the spare parts or consumables I received are damaged or defective?
If you receive damaged or defective items, please contact our customer service team immediately. Provide your order number and a description of the issue. We will arrange for a replacement or refund as per our return policy.
Can I return spare parts and consumables if I ordered the wrong item?
Yes, you can return spare parts and consumables if you ordered the wrong item, provided they are in their original, unopened condition. Please contact our customer service team within 14 days of receiving your order to initiate a return.
